Return - FAQ

How long after receiving an order can we return an item?

If the item(s) are in their original packaging, they can be returned up to 3 months from the invoice date. Fill out the enclosed return form and place it in the parcel. Attach the enclosed return label to the parcel. Deliver the parcel to your nearest GLS parcel shop.

We have received an incorrect item, what do we do?

To return an incorrectly delivered item, simply fill out the enclosed return form with reason code 3. Then place the item in the parcel with the return form, attach the return label to the parcel and deliver the parcel to your nearest GLS parcel shop.

How do I return an item or items that I have purchased?

All order shipments contain both a return form and a return label. If these documents are lost or do not work, please contact our customer service at: +358 (0) 942 732 522 or support@vetnordic.com. Fill out the enclosed return form and place it in the parcel. Attach the enclosed return label to the parcel. Deliver the parcel to your nearest GLS parcel shop.

How much does it cost to return an item?

At Vetnordic, returns are free of charge up to 1 month from the invoice date, provided the item/s are in unopened packaging. Fill in the enclosed return form and place it in the parcel. Attach the enclosed return label to the parcel. Deliver the parcel to your nearest GLS parcel shop.

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