If the item(s) are in their original packaging, they can be returned up to 3 months from the invoice date. Fill out the enclosed return form and place it in the parcel. Attach the enclosed return label to the parcel. Deliver the parcel to your nearest GLS parcel shop.

How long after receiving an order can we return an item?

All order shipments contain both a return form and a return label. If these documents are lost or do not work, please contact our customer service at: +358 (0) 942 732 522 or support@vetnordic.com. Fill out the enclosed return form and place it in the parcel. Attach the enclosed return label to the parcel. Deliver the parcel to your nearest GLS parcel shop.

How do I return an item or items that I have purchased?

To return an incorrectly delivered item, simply fill out the enclosed return form with reason code 3. Then place the item in the parcel with the return form, attach the return label to the parcel and deliver the parcel to your nearest GLS parcel shop.

We have received an incorrect item, what do we do?

At Vetnordic, returns are free of charge up to 1 month from the invoice date, provided the item/s are in unopened packaging. Fill in the enclosed return form and place it in the parcel. Attach the enclosed return label to the parcel. Deliver the parcel to your nearest GLS parcel shop.

How much does it cost to return an item?

If you want to change or cancel your order, please contact customer service at: +358 (0) 942 732 522 or at support@vetnordic.com. If the order has not yet been dispatched, both a change or cancellation possible. If the order has been dispatched, you still have the option of returning the goods in question free of charge via the enclosed return label. Fill in the enclosed return label and drop off the package at your nearest GLS parcel shop.

I want to change/delete my order, what do I do?

All orders, if received before 14:00(Finnish time), are shipped out on the same day. Delivery time is 3-5 business days, depending on your address in Finland.

How long is the delivery time from Denmark?

You can find a complete overview of previous orders under "my account" --&gt; "order history" in the top right corner of the site when you are logged in to your account.

 Where do we find our previous orders?

You can find your automatic reorder lists under "my account" --&gt; "Automatic Reorder" in the top right corner of the site when you are logged in to your account.

How do we change our automatic reorder lists?

You will find an overview of your most purchased products under "my account" --&gt; "most purchased products" in the top right corner of the site when you are logged in to your account.

Where can we find an overview of our most purchased products?

You can find your favourite lists under "my account" --&gt; "favourite lists" in the top right corner of the site when you are logged in to your account.

Where can we find and change our favourites lists?

Address changes or additions can easily be made under "my account" --&gt; "account settings" --&gt; address, in the top right corner of the site when you are logged in to your account.

Where do we change or add a delivery address?

You can add additional users to your account under "my account" --> "account information" --> "users" in the top right corner of the site when you are logged in to your account.

How do we add additional users to our account?

All orders, regardless of size, are always shipped free of charge to your door from Vetnordic.

What are the shipping costs on our order?

All Vetnordic orders are issued by invoice with the current month + 14 days payment term from the invoice date. Payment can only be made via bank transfer to account number DK 032 000 503 668 2754.

How do we pay for our order?

Once you have gone through the registration page and send in your application, you will receive an automated confirmation mail to your chosen e-mail address. Please press the "confirm" button in this mail, straight away. Simulteanously, Vetnordic has to approve your account which will happen almost immediately. Once you yourself have confirmed your application and Vetnordic has approved your account, you will receive another final automated e-mail from Vetnordic, confirming that your account is now open and you are able to order products.

How fast will I be able to order with my account?

All backorders on a given order are delivered free of charge as soon as they are back in stock at Vetnordic.

Our order has been partially delivered, when will we receive the rest?

Contact our customer service at +358 (0)942 732 522 or support@vetnordic.com to receive a copy of the invoice.

We have received a reminder but cannot find the invoice in issued, what do we do?

Klicka p&aring; den gula knappen p&aring; v&aring;r f&ouml;rstasida f&ouml;r att hitta registreringssidan

How do I register an account?

If you have not yet received the automated confirmation mail to your inbox upon registering, please check both your spam and/or junk folder. If you can still not find the confirmation mail, please contact customer service at: +358 (0) 942 732 522 or support@vetnordic.com.

I did not receive the confirmation e-mail after signing up, what should I do?

There may be a slight delay on Vetnordic approving your account, we apologize for the delay. Once we have approved your account, you will receive an automated e-mail, confirming that you can now login and order. If you have not received this final e-amil from us within 24 hours, please contact us at +358 (0) 942 732 522 or support@vetnordic.com.

I have received and clicked confirm in the registration mail, but still cannot log in. What should I do?

We respond to inquiries by email within a few hours

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Lines are open Mon-Fri from 9.00 - 17.00.

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Our team is ready to help you in Finnish.

Didn't find the answers you were looking for?

If you do not find an answer to your question, you can always contact our customer service team, which speaks Finnish, at +358 (0) 942 732 522 or at support@vetnordic.com

As soon as your order has been dispatched, you will receive an email with a tracking number that shows when your order will arrive.

Account - FAQ

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